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The Low Carb Club

Terms & Conditions

Introduction

The Low Carb Club is a monthly membership site designed to help you make the transition to low-carb eating for the purposes of losing weight.

Our mission is to educate, guide and support you to achieve your weight loss goal using the low-carb diet approach. To achieve our mission, we provide members with the knowledge, guidance, and support we believe they will benefit from to the best of our ability.

The Low Carb Club is part of Cinnamon Days CIC and is wholly owned and run by BANT Registered Nutritionists, Sue Wharton and Isabel Hemmings. Cinnamon Days CIC is a registered Community Interest Company (non-profit) company number 14343512. You can find out more about Cinnamon Days CIC at Companies House here.

Disclaimer

Although we do our best to provide reliable and informative material, we cannot and do not make any representations or warranty with respect to the content on our site. Use of our site is done at your own risk.

The information we provide at The Low-Carb Club is not intended to replace consultation with a qualified medical professional. Seek the advice of your family doctor or another qualified health provider with any questions you may have regarding a medical condition.

The content we provide is not intended to be relied upon for medical diagnosis or treatment. Inform your family doctor of any changes you may make to your diet and lifestyle and discuss these with him or her. Do not disregard medical advice or delay visiting a medical professional because of something you read on our site.

For questions or concerns about any medical conditions you may have, please contact your doctor.

Limitations of a membership programme

The programme you are embarking on is a membership programme and as such we can only give information to help you transition to a low-carb lifestyle. We cannot give individual advice for specific problems you may have. If you need individual advice at any point, we can provide 1:1 appointments at an additional charge. We give 20% discount on the advertised price on our website for people who are participating in our membership programme.

Though our membership programme is evidenced based, we cannot guarantee that you will lose the weight you desire or reach any of your health goals. People are very individual in their responses to low-carb eating and other health conditions or medications may prevent you from losing weight. We will endeavour to help and support you as much as we can to reach your goals.

Age restriction

You must be at least 18 years of age to join The Low Carb Club

The Low Carb Club copyright policy

You cannot copy, share or change any of our content, or use it for commercial purposes unless you have obtained the right to do so from us.

Membership payments, cancellations and refunds 

Payments

We currently only offer a monthly billing option. This will be kept under review and if there is sufficient demand in the future, we may introduce quarterly or annual subscription options. We will inform you of any changes to our billing options via email.

Payments will be taken automatically each month, on the date you started your subscription, from the debit or credit card that you sign up with. All our payments are handled through Stripe.

If you default on payment, you will be granted 14 days to make good the missing payment. Failure to make a payment or to notify us of a problem with making your payment will result in your membership being terminated.

You can keep track of payments from your membership page.

Your payment fee will remain fixed for the duration of your membership. However, if you cancel your membership and then decide to rejoin the club, you will be charged at the current membership rate.

Cancellation.

On your membership page you can cancel your subscription at any time. No further charges will be made after cancellation. Your membership will continue to be active until the end of the last month you paid for.

Refunds.

If you request a refund, we will examine the individual circumstances surrounding the charge and do our best to be fair. Subject to applicable consumer protection laws, we reserve the right to deduct an administrative fee from refunds, currently £5 plus fees paid by us to process your payments via Stripe. You can send a refund request by emailing us at info@cinnamondays.co.uk and we will deal with your request as quickly as we can.

While evaluating each situation, our maximum refund policy is two months.

Data protection

Please see our privacy policy

Forums and Special Interest Groups

We encourage all our members to participate in our forum and any special interest groups they wish to join. The goal of the comments section is to allow people to share experiences and insights and ask general questions.

Comments policy

Moderators

The moderators for the forums and groups are Sue Wharton and Isabel Hemmings from Cinnamon Days CIC, the owners of The Low Carb Club. The moderators are both BANT Registered Nutritionists with personal and professional experience of using low-carb diets and educating others to do so.

The moderators reserve the right to delete any messages deemed to be inappropriate or to violate these rules without notifying the author.

The moderators can ban a member from the comment section for violating any of these rules. An explanation will be provided if the user requests it.

Any reply to a query or comment raised in the forum/group made by a moderator is designed to support, not replace, the direct relationship between patients and health professionals.

Privacy

We remind you that any message can be read, used, reproduced, and cited by all.

You have the possibility to erase or edit your own comments. If necessary, contact us through info@cinnamondays.co.uk if you have difficulty managing your own comments.

Messages

When commenting, conduct yourself at all times with respect and honesty. Personal criticisms are not allowed.

By using the forum or special interest group, you agree to post information that is true and correct to the best of your knowledge and is of your personal experience.

If the information you post is not personal experience, we request you to provide sources (references, links, etc.) whenever it is relevant and possible. All statements about statistics, data, studies, and new advancements in medicine should have trustworthy sources.

You are not allowed to post advertisements, for example, in the form of text links or banners.

If you have any further questions about The Low Carb Club then please don’t hesitate to email us at info@cinnamondays.co.uk

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